Security whilst placing orders with us

We have taken every step to ensure that your time on our website is as secure as possible. 

Firstly, we will never give or sell your information to anyone. Obviously your name, delivery address and a contact telephone number (which is only used in the event of a problem arising with your delivery) has to appear on address labels to ensure delivery of your order. 

We do not have access to your credit/debit/bank details, except if you choose to pay for your order over the telephone. If you do, that information is not stored or saved in any way once the payment has been processed by ourselves, and we use SagePay for processing through our own secure online terminal. We only offer payment options that we know are completely safe, and where your details are fully encrypted.

Our website displays the padlock sign in your browser address bar; this shows that our site is a secure site in the eyes of the search engines. We are also PCI compliant (Payment Card Industry) and we have to undergo this compliance each and every year to satisfy the banks and the likes of Visa and Mastercard that we take every step in processing any data securely and in an encrypted way.

But we know that some of you may still be reluctant to provide information over the internet, and so we are very happy to take your order and payment information over the telephone.

Please remember to obey a few basic guidelines when shopping online:-

  1.        Do not give card details over the telephone if in a public place or when someone you do not know may be listening.
  2.        Ensure that the website displays a secure symbol.
  3.        Make sure that your anti-virus protection is up to date.
  4.        If creating accounts, use strong passwords.
  5.        Don’t use public WIFI when making payments online or entering sensitive information.